FAQs
Welcome to MoonlaInk!
Below, you’ll find answers to common questions about who we are, your orders, shipping, and our policies. If you have further questions, feel free to email us at info@moonlaink.com.
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What is Moonlaink?
Moonlaink is a creative stationery and art brand founded by designer Maryann Javier, blending calligraphy, illustration, and pattern design to bring joy to everyday life. Every piece—from journals and art prints to wallpapers, planners, and stickers—is thoughtfully designed to inspire creativity and color your day.
Who creates the artwork and designs?
All Moonlaink artwork is hand-illustrated by Maryann, a graphic designer for over 17 years and a lifelong lover of stationery and lettering. Each collection begins as a sketch or digital drawing and becomes products you can use, gift, or decorate your space with.
What types of products do you offer?
Moonlaink offers art prints (digital and physical), journals and planners, stickers and washi tape, pattern collections for licensing, and digital wallpapers and creative downloads. Each product is designed in-house to spark joy and creativity.
Are Moonlaink products handmade?
Yes! All artwork, lettering, and patterns are original, hand-drawn, and digitally finished by Maryann. Physical products are printed using high-quality materials for vibrant, lasting results.
Do you offer digital downloads?
Yes, many of our art prints and wallpapers are available as instant digital downloads. You’ll receive high-resolution files in multiple sizes, ready to print at home or through a professional printer.
Can I license Moonlaink designs for my brand or products?
Absolutely. Moonlaink partners with brands, manufacturers, and retailers to license original patterns and artwork. Visit the Portfolio page or use the Contact Form to start a collaboration.
What makes Moonlaink products unique?
Each Moonlaink creation blends original calligraphy, hand-drawn illustration, and storytelling to create something both joyful and meaningful — stationery and art that feels personal and inspiring.
Do you accept custom or personalized orders?
Yes, limited custom commissions are available for lettering art, personalized prints, or brand collaborations. Contact us to discuss timing, pricing, and ideas.
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How do I place an order?
Browse our collection, select your favorite items, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
How long does shipping take?
Shipping times depend on your location and the production time for your item. Most orders are processed and shipped within 2-7 business days. You’ll receive a tracking number once your order is shipped.
Do you accept returns or exchanges?
Since all products are made-to-order, returns and exchanges are not supported. However, if your item is defective, damaged, or incorrect, please contact us within 10 days of delivery for assistance.
What if my order arrives damaged or incorrect?
If your item is damaged, defective, or not what you ordered, we may offer a free reprint or a refund. Please email us at info@moonlaink.com within 10 days of product delivery with the following information:
Your order number
Photos of the item showing the issue
A brief description of the problem
We’ll work with you to resolve the issue as quickly as possible.
Can I cancel or change my order?
Orders can only be canceled or changed within 24 hours of purchase. Once production begins, we are unable to modify or cancel your order.
Do you ship internationally?
Not right now but hopefully soon! Sign up to our newsletter to keep up to date.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package through the carrier’s website.
What payment methods do you accept?
We accept major credit cards, Apple Pay and other secure payment options available at checkout.
What should I do if my package is lost or returned to sender?
If your package appears lost, please email us at info@moonlaink.com with your order number. We’ll contact the shipping provider to investigate and assist in resolving the issue.
If the package is returned to sender or lost due to an invalid address provided by the customer, a refund of the order production costs only will be issued.
How do I contact customer support?
For any questions, issues, or concerns, email us at info@moonlaink.com. We’re here to help!